We provide flexible payment methods according to the payment amount, such as: paypal、credit card、wire transfer.

All fees charged by the bank due to Bank Transfer should be paid by the buyer. Otherwise, the fee will be deducted from the payment that we receive.

Please send us the T/T payment  bank copy advice note with date and invoice number by an email to support@fiberweek.com

There are several reasons for a payment may fail. The following items are the most common reasons for a failed payment, and what you can to do fix them.

Some reasons why payments are declined are:

• The payment method is invalid.
• The bank details were entered incorrectly.
•  There’s an issue with your bank.
• The network connection problems etc

Possible solutions include:

• Try using another credit card.
• Contacting your bank to lift any fraud blocks that may be in place.
• Arranging to pay via bank transfer.
•  Contacting your sales manager for help

If your return is due to an error on our part (you received an incorrect or defective item, etc.), FiberWeek will cover all the shipping cost. Otherwise, the return shipping cost should be born by your own.

Usually, international orders may cause custom duties on import and export. If the items are returned from abroad, and the return is due to our error (you received an incorrect or defective item, etc.), we will cover the custom duties.