At FiberWeek, We know continuous product performance is critical for your business. We protect productivity with our full one, two, or five-year warranty and replacement policy. Our optical transceiver modules share 5-year standard warranty. To get more products warranty list, Pls contact with us to get more information.

During the warranty period, we will repair your products that meet our warranty items for free, and we will pay for the shipping freight for the warranty products. We are not including the products that have exceeded the warranty period or damage caused by unauthorized human factors.

If your return is due to an error on our part (you received an incorrect or defective item, etc.), FiberWeek will cover all the shipping cost. Otherwise, the return shipping cost should be born by your own.

Usually, international orders may cause custom duties on import and export. If the items are returned from abroad, and the return is due to our error (you received an incorrect or defective item, etc.), we will cover the custom duties.

Before you ship the products to us, we will send an RMA form to process the return. The RMA form will instruct you to return the products accordingly.