Return & Exchange
Return Policy Overview
30-Day Return Request
Eligible return or exchange requests must be submitted within 30 calendar days after delivery.
RMA Approval Required
Please contact us and obtain an RMA number before returning any products.
Pre-refund inspection
Returned products will be inspected before being exchanged or refunded.
Quick Return Guide
1. Submit Your Request
2. Receive RMA Approval
3. Pack and Return
4. Inspection
Return Eligibility
Return eligibility depends on the request date, product condition, reason for return, and customization status.
Eligible Returns
- The request is submitted within 30 calendar days after delivery.
- The product is returned in its original condition.
- Original packaging, accessories, and documents are included.
- The product received is incorrect, damaged, defective, or does not match the confirmed order.
Returns Requiring Additional
- Products damaged due to improper use or installation.
- Products returned without prior RMA approval.
- Products missing packaging, accessories, or documentation
- Customized coding, labeling, packaging, cable lengths, or special-order products
- Requests submitted after the applicable return period
Return Costs and Refunds
Return Shipping Costs
If the return is due to an error, defect, or damage to the product provided by FiberWeek, we will cover reasonable return shipping costs.For returns unrelated to a product defect or order error, return shipping costs, customs charges, and other related fees are generally the customer’s responsibility.
Refund Processing
Approved refunds are usually processed within seven business days after the returned products have been received and inspected. Additional time may be required for the payment provider or bank to post the funds to your account.
Exchanges
To request an exchange, please contact your sales representative or email support@fiberweek.com. Before confirming the exchange, we will check the product inventory, price difference, shipping costs, and the condition of the returned product.
FAQs
Please contact us and provide your order number, product details, quantity, and reason for return or exchange. Please do not return any product before receiving RMA approval.
If the return is due to an incorrect, defective, or damaged product provided by us, FiberWeek will assist in paying a reasonable return shipping cost. Otherwise, the customer is generally responsible for the return shipping costs.
Customized or special-order products require individual review. Return eligibility depends on the coding, labeling, packaging, cable length, and whether the product can be resold.
Approved refunds are usually processed within seven business days after the returned products have been received and inspected. Processing times may vary between banks and payment service providers.
Yes, but it depends on the return conditions and product inventory. Before processing an exchange, we will confirm whether there are any price differences, additional shipping costs, or other related expenses.
