Frequently Asked Questions
Find quick answers about products, compatibility, orders, shipping, and support.
Each FiberWeek item is written with a date code to assist in tracking warranty information. You can get the date code by reading the fiber transceiver’s code information on equipment. For more information, you can contact technical support.
Our fiber optic transceiver modules are compatible with famous brands such as Cisco, Arista, Juniper, Huawei, HP, Avago, H3C, Foundry, Alcatel, Extreme, D-LINK,Dell and so on.
You can customize a product by contacting our sales manager. We will do our best to meet the special requirements
As a leading manufacturer and supplier of fiber optic network products, some parts of our products are not listed on the website. For more needs, Pls contact our customer service team: sales@fiberweek.com
FiberWeek supplies high-value network products, solutions, and services. You can enter our technical support page to describe the specific problem you have, and our technical expert will assist you ASAP.
Pls click Document Center to download product documents. If you cann’t find the products specifications on the website. Pls contact our customer service team : sales@fiberweek.com
We provide flexible payment methods according to the payment amount, such as: paypal、credit card、wire transfer.
All fees charged by the bank due to Bank Transfer should be paid by the buyer. Otherwise, the fee will be deducted from the payment that we receive.
Please send us the T/T payment bank copy advice note with date and invoice number by an email to support@fiberweek.com
There are several reasons for a payment may fail. The following items are the most common reasons for a failed payment, and what you can to do fix them.
Some reasons why payments are declined are:
- The payment method is invalid.
- The bank details were entered incorrectly.
- There’s an issue with your bank.
- The network connection problems etc
Possible solutions include:
- Try using another credit card.
- Contacting your bank to lift any fraud blocks that may be in place.
- Arranging to pay via bank transfer.
- Contacting your sales manager for help
If your return is due to an error on our part (you received an incorrect or defective item, etc.), FiberWeek will cover all the shipping cost. Otherwise, the return shipping cost should be born by your own.
Usually, international orders may cause custom duties on import and export. If the items are returned from abroad, and the return is due to our error (you received an incorrect or defective item, etc.), we will cover the custom duties.
Please contact us by email: support@fiberweek.com, and our staff will send the RMA form file to you.
All products must be returned with an RMA form accordingly. RMA means “Return Merchandise Authorisation”, which is provided by us after confirming your return.
We will process the refund quickly after we have received the returned products. Generally, you will receive the refund within 2-5 business days. Also, You can contact your sales manager to help you keep the money as “reserved amount” in Fiberweek and spend them for your future order.
At FiberWeek, We know continuous product performance is critical for your business. We protect productivity with our full one, two, or five-year warranty and replacement policy. Our optical transceiver modules share 5-year standard warranty. To get more products warranty list, Pls contact with us to get more information.
During the warranty period, we will repair your products that meet our warranty items for free, and we will pay for the shipping freight for the warranty products. We are not including the products that have exceeded the warranty period or damage caused by unauthorized human factors.
If your return is due to an error on our part (you received an incorrect or defective item, etc.), FiberWeek will cover all the shipping cost. Otherwise, the return shipping cost should be born by your own.
Usually, international orders may cause custom duties on import and export. If the items are returned from abroad, and the return is due to our error (you received an incorrect or defective item, etc.), we will cover the custom duties.
Before you ship the products to us, we will send an RMA form to process the return. The RMA form will instruct you to return the products accordingly.
