FiberWeek Enterprise Business Privacy Statement

FiberWeek respects your privacy. Please read the following to learn more about our Privacy Policy (“This Policy”). This Policy applies to FiberWeek websites, products, and services that display or provide links to this Policy.

This Policy describes how FiberWeek processes your personal data, but it may not address all possible data processing scenarios. FiberWeek may inform you of product- or service-specific data collection through supplementary policies or notices provided before collection.

This Policy describes:

1. Collection of Your Personal Information

2. How to Use of Your Personal Information

3. How We Protect Your Personal Data

4. How We Process Children’s Personal Data

5. Use of Log Files and Cookies

6. Updates to Privacy Policy

7. How to Contact Us

1. Collection of Your Personal Information

FiberWeek is the sole owner of the information collected on this website. We will not sell, share, or rent this information to third parties in any way other than what is disclosed in this statement.

♦ Site Browsing

We use your IP address to help diagnose problems with our server, to administer our website, and for aspects of session management, like the operation of the shopping cart. However, IP addresses are never associated with a specific identifier, and are not used to identify you. Our site uses cookies to keep track of your shopping cart and offer to save your password so you don’t have to re-enter it each time you visit our site. Our site’s order form requires users to give us his/her contact information (see “What We Collect” below), a unique username and a password. The customer’s contact information is used to contact the visitor when necessary. Unique identifiers (such as username and password) are collected to verify the user’s identity.

♦ Registration Page

During registration, users must provide their contact information (including name, email address, country, and VAT number). This information is used to contact users regarding the services on our site for which they expressed interest in.

♦ Email Newsletter

If a user wishes to subscribe to our newsletter, we require that they submit their email address to us. Those who no longer want to receive this newsletter may unsubscribe anytime by email us at support@fiberweek.com

Customers are encouraged to leave product reviews and service comments, or ask any questions via the FiberWeek website. If a user provides his or her email address within their submission, we may use the information to contact you to proactively resolve any potential issues. All reviews that are submitted belong to the property of FiberWeek and we reserve the right to use and reproduce these reviews in whole or in part without any reference to personally identifiable information.

♦ Live Chat

Customers with urgent questions about FiberWeek’s products or services may seek quick answers from our customer service department via Live Chat. Users are to provide their names and email addresses to engage in a conversation with a customer service representative. To ensure service quality, the conversation may be monitored. By entering Live Chat, the user agrees to be contacted for discussion relating to the subject of the conversation in the future.

♦ RMA Request

FiberWeek is always committed to total customer satisfaction, and recognizes that customers may occasionally need to return products for exchange or refund. In this case, the customer should submit the form to apply for a Return Merchandise Authority (RMA), provide relevant information, including name and email address, and a valid RMA number for us to process the return.

2. How to Use of Your Personal Information

We require this information to understand your needs and provide you with better service. We will use the information in the following ways:

♦ Internal record keeping.

♦ To contact you regarding any financial transactions or information.

♦ To provide you with access to certain parts of the website.

♦ To customize your personal business experience

♦ Website improvement

3. How We Protect Your Personal Data

FiberWeek takes every precaution to protect our users’ information. When users submit sensitive information via the website, the information is protected both online and offline. To prevent unauthorized access, maintain data accuracy, and ensure the correct use of information, we have put in place physical, electronic, and managerial procedures to safeguard and secure the information we collect online.

This site incorporates physical, electronic, and administrative procedures to safeguard the confidentiality of your personal information, such as safeguarding all financial transactions done through this site with Secure Sockets Layer (SSL) encryption; granting only employees who are providing a specific service access to your personal information; and only working with third-party service providers who also have their computer hardware secured.

4. How We Process Children’s Personal Data

Our websites, products and services are primarily intended for adults. A child must not create a FiberWeek account without the consent of a parent or guardian. If a child’s personal data is collected with prior parental consent, we will only use or disclose the data as permitted by law, with the explicit consent of the child’s parents or guardians, or when necessary for the protection of the child. If we accidentally collect a child’s personal data without verified prior consent from the child’s parents, we will attempt to delete the data as soon as possible.

5. Cookies & Similar Technologies

Like many other websites or Internet service providers, FiberWeek uses cookies to improve user experience. Session cookies are deleted after each visit, while persistent cookies remain in place across multiple visits. Cookies allow websites to remember your settings such as language, font size on your computer or mobile device, or other browser preferences. This means that a user does not need to reset preferences for every visit. On the contrary, if cookies are not used, websites will treat you as a new visitor every time you load a web page. For example, if you are redirected to another web page from a website you are already logged in to and then return to the original website, it will not recognize you and you must log in again.

6. Updates to Privacy Policy

FiberWeek reserves the right to update or change this Policy at any time. We will release the latest Privacy Policy on this page for any changes. If major changes are made to the Privacy Policy, we may notify you through different channels, for example, posting a notice on our website or sending you direct notification.

7. How to Contact Us

If you have any privacy complaints or issues, You are welcome to contact us at support@fiberweek.com